The Role of Emotional Intelligence in Organizational Justice Development and LMX in Pakistan International Airline

Abstract

The purpose of this study was to identify the relationship between emotional intelligence (EI) and leader-member exchange (LMX) and organizational justice (OJ) in a public sector organization. PIA was the case study of the following research and therefore data was collected from certain selected employees in PIA, while the findings of this study was generalized over the entire employee base of PIA and also over the other public sector organizations of the country. The design of the research is quantitative and the data collection method is primary. A pre-structured questionnaire was used to collect data from 391 employees of PIA. The sample size was identified based on Slovin’s formula for sample size calculation. Several statistical techniques such as reliability, correlation, and partial least square method analysis were applied to identify the relationship between the variables. The researcher has also conducted a detailed discussion over the findings of this study, while comparing it with the evaluations carried out by past studies regarding the subject matter under consideration. The findings of the study indicate that a positive relationship exists between EI and LMX as well as between EI and OJ.