dc.contributor.author |
AFZAL, MUHAMMAD |
|
dc.date.accessioned |
2017-12-19T07:42:34Z |
|
dc.date.accessioned |
2020-04-09T16:36:52Z |
|
dc.date.available |
2020-04-09T16:36:52Z |
|
dc.date.issued |
2016 |
|
dc.identifier.uri |
http://142.54.178.187:9060/xmlui/handle/123456789/2780 |
|
dc.description.abstract |
Antecedents of Perceived Job Performance and Its Relationship with Work Outcomes:
The Mediating Role of Perceived Job Performance.
In most of service organizations particularly in Pakistan financial sector, employees
have reduced their job performance, commitment with the organization and shortened quality
of work due to many factors influencing them at workplace. This research study aims to
explore such antecedents that can improve the efficiency and work outcomes of employees
working in banking sector through mediating effect of perceived job performance. The target
population of this study covers 20,514 employees of banking sector working in capital cities
of the country and provinces including Faisalabad which is one of the big cities of Pakistan.
Data were collected via cross sectional approach from 380 desk and frontline officials (with
49% response rate) of Public and private banks. Banking sector was taken by the researcher
for this study as the meager amount of job performance and work outcomes came in notice
due to high stress job environment in banks as indicated by previous studies. Confirmatory
factor analysis and structural equation modeling techniques were used through AMOS and
SPSS 17.0 for data analysis.
Findings of this research are demonstrated that job satisfaction and emotional intelligence are
found the valuable antecedents of perceived job performance and work outcomes in terms of
quality of work and organizational commitment where employee’s job performance has been
proved as a partial mediator in between two antecedents i.e. job satisfaction and emotional
intelligence, and work outcomes. However job stress and practice of job analysis were found
negative and positive significant relationship with employee’s job performance respectively
however “job stress” is negatively and “practice of job analysis” is positively related with
work outcomes but not significantly. And there is not found mediating effect of job
performance in between two antecedents i.e. job stress and practice of job analysis, and work
outcomes. The four predictors in this study i.e. job stress, job satisfaction, emotional
intelligence and practice of job analysis of perceived job performance and work outcomes
have actually been supposed to take as interpreters for the improvement of employees’
contentment and abilities in the service environment of banking sector. Only one of them i.e.
job stress is negatively influenced to employee job performance and work outcomes;
remaining three are positively persuaded to job performance and work outcomes. A practical
exposure is offered by this research that organizational education especially to managers and
generally to top management of service industry. As the management must be more
concerned to improve the fortunate working environment in the organization which confirms
the better performance and work outcomes of employees. Such performance-lift environment
may be developed by educating the recommended antecedents through this research i.e.
emotional intelligence, job satisfaction, job stress and practice of job analysis for improving
employees work outcomes i.e. quality of work and organizational commitment; and these
should be reviewed periodically and required in time decisions from the management side for
achieving the optimum results in its response. |
en_US |
dc.description.sponsorship |
Higher Education Commission, Pakistan |
en_US |
dc.language.iso |
en |
en_US |
dc.publisher |
NATIONAL UNIVERSITY OF MODERN LANGUAGES ISLAMABAD, PAKISTAN |
en_US |
dc.subject |
Applied Sciences |
en_US |
dc.title |
ANTECEDENTS OF PERCEIVED JOB PERFORMANCE AND ITS RELATIONSHIP WITH WORK OUTCOMES: THE MEDIATING ROLE OF PERCEIVEDJOB PERFORMANCE |
en_US |
dc.type |
Thesis |
en_US |