Abstract:
Quality management has emerged with promising organizational performance outcomes
around the business world and has brought healthy prospective for the modern era
business organizations to meet the challenge of continuous quality improvement to
satisfy the customer demands. Organizations are forced to ensure the quality of their
products and services to meet the challenges posed by the competition existing in the
markets around the globe, growing customers’ awareness of market development, ever-
escalating quality demands from customers, and the urge of organizations to strive for
winning the competitive edge at marketplace.
This dissertation provides the insight of quality management status of cotton yarn
industry of Pakistan by addressing the issue of quality management implementation in the
industry and its performance outcomes. This dissertation is meant to evaluate that
whether the quality management programs, which proved very effective in improving
organizational performance in the advanced countries, could be successful in the
organizations belonging to developing country like Pakistan. The existing literature of
quality management is mostly based on research performed in advanced countries,
therefore to contribute to the body of knowledge of quality management in Pakistan this
study is conducted in the cotton yarn industry of Pakistan.
The organizational culture, management style, human resources and the managerial
perspectives are considered critical factors in defining the success or failure of the quality
management programs. Hence, it is worthwhile to appraise the effect of quality
management practices in improving the quality of yarn and organizational performance in
context of cotton yarn industry of Pakistan, which is characterized with a specific
organizational culture, management style, human resources, and managerial perspectives.
Within this research objective, the research problem was established as “What level of
Quality management implementation is achieved by cotton yarn industry of Pakistan,
and how much quality management is effective in improving quality of cotton yarn
industry?” To address the main research problem, four research activities were planned.
The first research activity was to have exhaustive hypothetical and pragmatic knowledge
about the concepts, principles, practices, and the issues related to quality management
implementation in organizational context. This research activity was imperative to
discover quality management approaches to develop a research structure to evaluate the
vilevel of implementation of quality management techniques by the cotton yarn industry of
Pakistan. The second research activity was to explore the empirical interrelationship of
quality management practices implemented in organizational context of the cotton yarn
industry of Pakistan. The third research activity was to identify the relationship of quality
management techniques with the performance measures in the organizational
perspectives of cotton yarn industry of Pakistan. The fourth research activity was to
evaluate the effect of implementation of quality management techniques on
organizational performance and quality improvement of cotton yarn. To comply with
these research activities, main research problem was re-defined into four sub-questions
i.
What level of adoption of quality management techniques is achieved by the
cotton yarn industry of Pakistan?
ii.
How do quality management techniques interrelate in the work environment of
the cotton yarn industry of Pakistan?
iii.
How does implementation of quality management techniques link with the
performance measures of cotton yarn industry of Pakistan?
What effect implementation of quality management techniques has on the quality
of yarn in the cotton yarn industry of Pakistan?
In addressing research question 1, the findings of this research show that cotton yarn
industry of Pakistan has implemented quality management techniques at a moderate
level, and quality management programs are receiving positive response from the
industry. In addressing research question 2, the findings of this research show that in the
organizational environment of cotton yarn industry of Pakistan, all the quality
management techniques have significant positive correlation with each other, except the
practice of changing the suppliers for their failure in maintaining the promised quality
level. In addressing research question 3, the findings of this research show that
implementation of quality techniques is positively linked with the organizational
performance measures, except for the practice of changing the suppliers for their failure
in achieving and maintaining the minimum level of quality, that has negative effect on
performance measures. In addressing research question 4, the findings of this research
show that in the context of cotton yarn industry of Pakistan, the implementation of
quality management techniques proved to have a significant positive impact on
profitability, market share, sale volume, reduction in rejection rate, and organizational
performance.