Abstract:
The current study explores the influence of management heterogeneity on decision-
making effectiveness. Heterogeneity is learning to work with difference. Effective
decision-making describes choices that are consistent and value maximizing within
specified constraints. Management heterogeneity is one of the most important issues in
present era of globalization. Visionary organizations are focusing on the phenomenon of
workforce heterogeneity more comprehensively. The study focuses on four important
dimensions of heterogeneity namely age, gender, tenure and functional aspects. Decision
making dimensions used in this study are creative/innovative in decision making
(CIDM), problem solving in decision making (PSDM) and quality in decision making
(QDM). Decisions are very crucial for organization’s competitiveness.
The target population of this study is the workforce of scheduled commercial banks
in Pakistan. The banking sector has been selected because the sector is most updated,
automated and mature as compared to other sectors in Pakistan. Data was collected
through a structured questionnaire. Data was acquired from 412 officers / executives of
private, public and specialized banks. The entire analysis was conducted through SPSS
15.0 version. Results of the study revealed that there is significant influence of
management heterogeneity on effective decision making. Hence dynamic organizations
should strive for more heterogeneous workforce for better decision making, profitability
and competitive advantage.
Key Words: Management Heterogeneity, Effective Decision Making, Visionary
Organizations, Globalization, Competitiveness.
