Competency Assurance Management System: Enhancement of Assessment and Verification Process

Abstract

The paper addresses Competency Assurance Management Systems (CAMS): design, developing and implementing of learning programs. Competency Development Framework (DFW) skills profile of a specific job consists of set of components: competencies, levels of proficiency, and Performance Criteria -Behavior Indicators. To implement CAMS DFWs successfully, the learning development programs need to meet the SMART principles. One of which is to be measurable through mapping real work tasks to a specific Key performance Indicator(s) and achievable through mapping them to a specific competence(s). Competencies achievement may be ensured though conducting assessments. The paper explores the quality of assessment and verification (A&V) process that make CAMS DFW implementation more effective and reliable. It focuses on technical coaching as a main stage of the A&V process and how to enhance its quality and the outcome of the CAMS system accordingly.